Last updated: August 18, 2026
These Terms of Use ("Terms") govern access to the cryptoconcierge.world website, personal account, Telegram communication channels, and other services provided under the Crypto Concierge brand.
Please read these Terms carefully before using the Service.
By using the site, submitting a request, contacting the concierge, creating a personal account, or carrying out an operation through Crypto Concierge, you confirm that you have read, understood, and accept these Terms.
If you do not agree to these Terms, do not use the Service.
Crypto Concierge is a personal-concierge service that helps users organize and carry out operations related to crypto assets, fiat currencies, and other related services.
Email: info@cryptoconcierge.world
In these Terms, "Crypto Concierge", "we", "us", or "our" means the legal entity referred to above.
"User", "client", "you", or "your" means the individual or legal entity using the Service.
Depending on the country, amount, currency, and specific request, Crypto Concierge may help organize:
The list of available services may vary depending on the country, currency, crypto asset, amount, partner requirements, and applicable law.
Crypto Concierge has the right to refuse to fulfill any request if its fulfillment is impossible, contradicts the law, internal policies, AML/KYC requirements, our partners' rules, or creates an unacceptable level of risk.
Crypto Concierge is a personal-concierge service.
To carry out individual operations we may use banks, payment providers, exchange services, OTC providers, local partners, travel services, goods sellers, and other third parties.
The specific structure of an operation depends on its type, the country, and the terms agreed with the client.
The terms of the relevant third party may also apply to individual parts of the operation.
We take reasonable measures to select and vet partners; however, we do not control independent systems, banks, blockchain networks, payment systems, airlines, hotels, sellers, or other third-party providers.
You may use Crypto Concierge if:
We may restrict access to the Service in certain countries or for certain categories of clients.
To carry out an operation, we may ask you to provide:
You undertake to provide accurate, up-to-date, and complete information.
Providing false, incomplete, or misleading information may be grounds for refusing to carry out an operation or terminating service.
Crypto Concierge applies a risk-based approach to screening clients and operations.
We may carry out a KYC/AML check before an operation begins, during its execution, or if additional risk factors arise.
Depending on the situation, we may request:
Crypto Concierge has the right to suspend or refuse to carry out an operation if:
If the law prohibits us from disclosing the specific reason for such a decision to the client, we may withhold that information.
It is prohibited to use Crypto Concierge for:
We reserve the right to refuse service without prior notice if we have reasonable grounds to believe the Service is being used for an unlawful purpose.
The standard workflow includes the following stages:
1. Client request. The client describes the task via the site, Telegram, or another official Crypto Concierge channel.
2. Clarifying parameters. The manager clarifies the currency, crypto asset, amount, country, method of receipt or payment, and other necessary terms.
3. Agreeing on terms. Before the operation begins, the client is informed of the available rate, fee, amount, estimated completion time, and other material terms.
4. Client confirmation. The operation begins once the client has confirmed the terms and followed the agreed payment instructions.
5. Execution. Crypto Concierge and/or an engaged partner carries out the agreed operation.
6. Completion. The operation is deemed complete after the transfer of funds, crediting of payment, handover of cash, purchase confirmation, or other agreed outcome.
Rate information on the site or in other materials may be indicative only.
The final terms of a specific operation are confirmed by the manager before it begins.
The rate may depend on:
An agreed rate may have a limited validity period.
If the client does not take the required action within the specified period, Crypto Concierge may offer a new rate.
Before confirming the operation, the client has the opportunity to review its material financial terms.
By confirming the operation, the client agrees to the applicable rate, fee, and other terms.
Cryptocurrency transactions can be irreversible by their nature.
Before sending crypto assets, the client is obligated to verify:
Crypto Concierge is not liable for loss of assets if the client independently sent funds:
If an erroneous blockchain transaction can technically be recovered, we may try to help the client, but we do not guarantee a successful return of assets.
The client must use only official Crypto Concierge contacts listed on the cryptoconcierge.world website.
Crypto Concierge never asks a client to share:
The client is solely responsible for the security of their phone, email, Telegram account, crypto wallet, and other means of access.
Before sending funds, we recommend re-verifying the payment details and confirming that you are communicating with an official Crypto Concierge representative.
Times stated on the site or communicated by a manager are indicative, unless otherwise expressly agreed for a specific operation.
Completion time may be affected by:
Crypto Concierge makes reasonable efforts to complete an operation within the agreed time but does not guarantee the operation of independent banking, blockchain, or other third-party systems.
The ability to cancel an operation depends on the stage it has reached.
Before payment is made or crypto assets are sent, an operation can generally be cancelled by agreement with the manager.
After:
cancellation may not be possible.
If a refund depends on a third party, the refund rules of the relevant bank, seller, hotel, airline, payment provider, or other partner also apply.
Where a refund is possible, actually incurred and previously agreed network, banking, or third-party costs may be deducted from its amount, where permitted by applicable law.
For cash operations, the place, time, currency, amount, and handover procedure are agreed with the manager in advance.
The client is obligated to follow the agreed procedure for the operation.
Crypto Concierge may request additional identification before handing over cash.
It is not recommended to hand over crypto assets or funds to persons whose details or identity have not been confirmed through an official Crypto Concierge channel.
If Crypto Concierge arranges the purchase of a good, ticket, accommodation, digital product, or other third-party service, the client agrees that:
Crypto Concierge may offer clients referral programs, bonuses, or discounts.
The current terms of a given program are communicated on the site, in the personal account, or during communication with a manager.
Referral bonuses:
Crypto Concierge has the right to cancel bonuses obtained through fraud, creation of fake accounts, self-referral, or other abuse of the program.
Using crypto assets involves risks.
In particular:
You independently assess the appropriateness of holding and using crypto assets.
Crypto Concierge does not provide investment, brokerage, tax, or legal advice unless expressly agreed and permitted by applicable law.
Information on the site, on Telegram, on social media, or in communication with a manager should not be treated as:
Crypto Concierge does not guarantee the profitability of crypto asset operations.
The client is solely responsible for determining and fulfilling their tax obligations related to the use of the Service.
Crypto Concierge is not liable for the tax consequences of a client's operations and recommends consulting a professional tax advisor where necessary.
Crypto Concierge may refuse to carry out an operation, restrict, or terminate access to the Service if:
If permitted by law and not contrary to AML/compliance requirements, we will inform the client of the further course of action regarding an incomplete operation.
The client is responsible for:
The client must immediately notify Crypto Concierge if they notice an error, suspicious activity, or unauthorized access.
Crypto Concierge undertakes to provide the Service in good faith and with reasonable professional care.
To the maximum extent permitted by applicable law, Crypto Concierge is not liable for losses caused by:
No provision of these Terms limits liability that cannot be excluded or limited under applicable law.
Except in cases of fraud, willful misconduct, gross negligence, or other cases where limitation of liability is prohibited by law, Crypto Concierge's aggregate liability in respect of a specific operation shall not exceed the amount of funds or assets actually received by Crypto Concierge in connection with that operation.
Crypto Concierge is not liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:
Personal data is processed in accordance with our Privacy Policy.
By using the Service, you confirm that you have reviewed it.
For the purposes of carrying out operations and compliance checks, certain data may be shared with partners, banks, payment providers, or other parties in cases provided for by the Privacy Policy and applicable law.
All rights to:
belong to Crypto Concierge or are used on lawful grounds.
The user has no right to copy, reproduce, sell, or otherwise use such materials for commercial purposes without our prior written consent.
Crypto Concierge may change the functionality, list of services, available countries, currencies, crypto assets, and these Terms.
The current version of the Terms is always available on the site.
In the event of material changes, we may additionally notify users via the site, email, personal account, or another available channel.
Continued use of the Service after a new version takes effect means acceptance of the updated Terms, unless otherwise provided by applicable law.
If you have a complaint regarding the operation of Crypto Concierge, please first contact us:
Email: info@cryptoconcierge.world
Telegram: @crypto_concierge1
In your message, please indicate:
We aim to review complaints and provide a response within a reasonable time.
Before going to court, the parties will attempt to resolve the dispute through negotiations for 30 calendar days, unless otherwise provided by mandatory legal rules.
These Terms are governed by the laws of [COMPANY JURISDICTION].
Disputes that cannot be settled through negotiation shall be subject to the competent courts of [JURISDICTION / CITY], unless otherwise provided by mandatory consumer-protection rules or other imperative legal norms.
If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
Crypto Concierge's failure to exercise any right under these Terms does not constitute a waiver of that right.
The client may not transfer their rights or obligations under these Terms to a third party without Crypto Concierge's prior consent.
Crypto Concierge may engage affiliates, contractors, and partners to perform its obligations.
These Terms may be available in Ukrainian, English, and other languages.
In the event of discrepancies between translations, the [specify: English / Ukrainian] version shall prevail, unless otherwise provided by applicable law.
If you have questions about these Terms or the Service:
Crypto Concierge
Website: cryptoconcierge.world
Email: info@cryptoconcierge.world
Telegram: @crypto_concierge1